UK Composite Decking (hereafter known as the company) offers this warranty to the original purchaser of Ecodeks UK manufactured
polymer/wood composite decking product. For the purposes of this warranty, the decking product consists of a range of 136mm deck boards
available in two surface finishes (grooved/ribbed and embossed) and in five standard colours.
Under normal use and service conditions, the product is guaranteed for a period of 25 years from the date of the original consumer purchase
against structural failure resulting from fungal decay, termites, rotting, splintering or splitting.
If a fault occurs with the decking within the warranty period, then the purchaser shall notify the company in writing. The company will
investigate the fault and if necessary, appoint a representative to inspect the deck (any expenses incurred by the company will be charged to the purchaser at cost and will be fully refundable if the company’s product is found to be at fault).
If the material is found to be at fault, then the company will decide to either replace the material or refund a percentage of the original material
The company will not accept any claim for any consequential losses, nor will any recompense be made to the customer for initial or subsequent installation or removal costs.
PLEASE NOTE THIS WARRANTY IS NON-TRANSFERABLE
To make a claim under this warranty, the original purchaser shall send to the company, a description of the fault, proof of purchase and photographic evidence. The company does not
warrant against and is not responsible for, and no implied warranty shall be deemed to cover, any condition attributable (but not limited) to:
If there is any dispute over a claim, the decision of the company is final and binding.